How Coordinated Access Works in Practice

Adults: Please contact the Coordinated Housing Access Team (CHAT) Hotline at 844-765-9384. You can also complete an online pre-screening by filling out this form.

For culturally specific assessments for the BIPOC community, you can call/email the BIPOC CHAT Line at 503-280-2600 x 654 or housingreferrals@ulpdx.org.

Veterans: Call the Veteran Services hotline at 855-425-5544.

Families: Call 211 for assessment.

Domestic Violence Survivors: Call to Safety 503-235-5333 or, for Spanish, Project UNICA 503-232-4448 (more info and resources for survivors)

Unaccompanied Youth (Under age 25): Contact Janus Youth through their Access Center 635 SW Alder St or 503-432-3986

• For coordinated access, all people interested in housing must complete the systems standardized assessment. For adults and families, that is the Multnomah Services and Screening Tool (MSST) assessment. Each system has a central access point, such as a shelter, specific provider, or call line, but every system has many trained assessors at partner agencies to support access to assessments
• Each System of Care (Adult, Family, Youth, Domestic Violence/Sexual Assault Survivors, Veterans) prioritizes households in a slightly different way based on system sub-population needs and housing portfolio. For supportive housing, people who have experienced longer periods of homelessness (considered ‘chronically homeless’) and the people with the highest housing barriers and who are most over-represented in our community [which includes BIPOC (Black, Indigenous, people of color, LGBTQIA2S+ community, people with disabilities, and others) are high priorities. The assessment tools in each system are one piece of the prioritization and take into account a person’s risk factors, mental and medical health needs, substance use, and other factors
• Case conferencing is used to talk about each participant and their housing and service needs.
• Matching each household to a Permanent Supportive Housing project includes conversations around eligibility (i.e. chronic homelessness, disabling condition), housing project population focus (i.e. culturally specific services, people who need mental health treatment on-site), and preferences the household has (i.e. site-based projects, on site services).
• Providers refer participants to services in their agency or others as needed.
• People who require Permanent Supportive Housing (PSH) due to a long-term disabling condition will have access to case management, behavioral health support, substance use disorder treatment and employment assistance.

Please note: This is a list of partner organizations that can refer people into Coordinated Access. If you are new to the system, and not an existing client with one of these organizations, the best place to start and to connect is by calling the Coordinated Housing Access Team for an assessment (numbers listed above in the “How do I connect to a Coordinated Access Housing Specialist to get assessed?” section.

View CA Partner Organization List