Coordinated access

Case management and access to support systems and housing services


Read about coordinated access, how it works, and how to get started with a caseworker for services.

If you are experiencing homelessness and would like to be connected with a caseworker, please see the list of phone numbers/contacts below to connect to a caseworker for an assessment.

If you’re a community-based organization or service provider, find answers to common questions about the regional coordinated access system.

You can also listen to the JOHS Podcast episode that describes and explains how Coordinated Access works.

What is coordinated access?

Coordinated access describes how organizations, service providers, and government agencies coordinate care and support for individuals and households exiting homelessness into transitional or permanent housing. The JOHS coordinated access system maintains a centralized applicant and housing database and prioritizes access to transitional or permanent housing based on individual assessments.

How does coordinated access work?

Coordinated access works as follows:

Two people with chat bubbles above their head Housing request
Pencil and paper Assessment
  • Client consents to release information
  • Conduct assessment
Text bubbles with arrows Prioritization
  • Chronically homeless
  • Vulnerability score
  • BIPOC community member
  • Elderly head of household
People holding hands with a question mark above them inside a circle Support
  • Lowering barriers
  • Help with documents
  • Culturally specific services
Office building Affordable housing
  • Long-term
  • Private market or newly built
  • Supportive services

How do I connect to a Coordinated Access Housing Specialist to get assessed?

Adults: Please contact the Coordinated Housing Access Team (CHAT) Hotline at 844-765-9384. You can also complete an online pre-screening by filling out this form.

For culturally specific assessments for the BIPOC community, you can call/email the BIPOC CHAT Line at 503-280-2600 x 654 or

Veterans: Call the Veteran Services hotline at 855-425-5544.

Families: Call 211 for assessment.

Domestic Violence Survivors: Call to Safety 503-235-5333 or, for Spanish, Project UNICA 503-232-4448 (more info and resources for survivors)

Unaccompanied Youth (Under age 25): Contact Janus Youth through their Access Center 635 SW Alder St or 503-432-3986


What is ServicePoint?

ServicePoint is the JOHS’ central database used to record client information. It is shared among the JOHS and service providers to increase efficiency and better meet client needs. Service providers looking for guidance about using ServicePoint can consult the Coordinated Access ServicePoint Handbook.


More information about Coordinated Access and how it works.